 At SolvChem, we are committed to growing as a customer-focused company. Our goal is to build our business from the outside-in, putting the customer’s needs first.
To achieve our mission of being customer-focused, we take steps to gather customer feedback regarding how delivery, product, and service requirements were met on each order. |
Here are just a few ways in which we foster that level of communication and promote a customer-focused business model:
- Customer Service follows every first order to completion and calls each new customer to follow up regarding how delivery, product, and service requirements were met
- Bi-annual customer surveys
- All employees have been trained in the concept and practice of Customer Focus through multiple workshops
- Internal Customer Intimacy Awards ("C.I.A.") are given each month to nominated employees who have shown excellent follow-through and commitment to going above and beyond a customer's needs
We welcome your comments or ideas regarding how we can better meet your requirements. Please contact us at 281.485.5377, ext. 330 or email us to share your feedback.
At SolvChem, our commitment to our customers is best embodied by the concern and respect we have for each other internally. Click here to read employee testimonials.
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